Case Studies

Transitioning Customers to Global Delivery

Healthcare technology company opens a client delivery and shared services center in Asia and reduces its cost

Driving Competitive Intelligence at Scale

Biotech capital equipment manufacturer dramatically increases lead generation and boosts sales

Standing up Two International Contact Centers

A $1B US warranty company leverages a global workforce to improve customer services and reduce cost.

Private Equity Investment Thesis Research: The Evolution of the Revenue Cycle Management Industry

A Boston-based PE firm investing in healthcare provider service companies needed to validate their Revenue Cycle Management (RCM) industry growth thesis to support their investment decisions in that space.